Orcon Tech Solutions Established in 2015 | Hyderabad, India Contact: +91 9063646701 / +91 9063646721 | Email: info@orcon.in At Orcon Tech Solutions, we value customer satisfaction and strive to provide the best quality products and services. This Refund Policy outlines the terms under which refunds are applicable for sales and rental services of laptops, desktops, printers, and related equipment. 1. Sales (Purchase of Products) Eligibility for Refund: Refunds are only applicable in cases of defective, damaged, or wrong products delivered. Customers must notify us within 7 days of delivery for any issues. Non-Refundable: Products damaged due to mishandling, unauthorized repairs, or physical damage after delivery. Software-related issues once activated/licensed. Process: Upon approval, refunds will be initiated to the original payment method within 7–10 business days. 2. Rentals (Laptops, Desktops, Printers) Security Deposit: Any security deposit paid will be refunded after deduction of pending dues, damages, or late return charges. Refund Eligibility: Rental charges once paid are non-refundable. Refunds are applicable only for deposits or advance payments made in excess. Damages & Deductions: In case of damage, repair/replacement charges will be deducted from the security deposit. 3. Service Charges Payments made for installation, maintenance, or support services are non-refundable once the service is rendered. 4. Cancellation Orders cancelled before shipment or before rental delivery may be eligible for a full refund. Once shipped or delivered, cancellations will not be entertained. 5. How to Request a Refund To initiate a refund request, please contact us at: 📞 +91 9063646701 / +91 9063646721 📧 info@orcon.in Please include your Invoice/Order ID, contact details, and reason for refund request. 6. Governing Law This Refund Policy shall be governed by the laws of India, and disputes, if any, will be subject to the jurisdiction of courts in Hyderabad, Telangana.